Our Warranty
1-Year Warranty Coverage
Our 1-Year Warranty covers any manufacturing defects in materials or craftsmanship under normal use for one (1) year from the date of purchase. This warranty applies to:
Defects in craftsmanship, including structural issues such as broken clasps, links, or settings.
Material quality, such as any irregularities with the base metal or plating (excluding normal wear).
If your item qualifies, we will repair or replace the piece free of charge.
Re-Plating Service
We understand that with time and wear, jewellery can lose its original shine. As part of our 1-Year Warranty, we offer a one-time complimentary re-plating service within the warranty period. This service restores the finish of your gold vermeil or gold-plated piece to its original brilliance.
What is included: A full re-plating of the item in either 18k yellow or white gold.
Eligibility: The re-plating service applies to normal wear and tear. Significant damage or alteration to the piece may void this service.
After the first year, additional re-plating services can be offered at a standard fee.
Warranty Exclusions
The 1-Year Warranty does not cover:
Damage caused by improper care, misuse, or accidents (e.g., scratches, dents, or chemical exposure).
General wear and tear, including surface scratches, fading of plating beyond one complimentary service, or tarnishing.
Lost or stolen jewellery.
Unauthorised repairs or alterations.
How to Use Your Warranty
To submit a warranty claim or request re-plating:
Contact us with your order details, proof of purchase, and a description of the issue.
Our team will assess your claim and provide instructions on how to send your piece back to us.
Once received, we will repair, replace, or re-plate your item as applicable.
Please note: Customers are responsible for the cost of return shipping. Antara Atelier will cover the cost of shipping the repaired/re-plated item back to you.
Beyond the Warranty
We believe in the longevity of your jewellery. If your warranty period has ended, we are happy to assist with repairs and re-plating at a reasonable cost. Please reach out to discuss the available options.
Thank you for being a part of the Antara Atelier family. If you have any questions or need further assistance, please don’t hesitate to contact us.
Our 1-Year Warranty covers any manufacturing defects in materials or craftsmanship under normal use for one (1) year from the date of purchase. This warranty applies to:
Defects in craftsmanship, including structural issues such as broken clasps, links, or settings.
Material quality, such as any irregularities with the base metal or plating (excluding normal wear).
If your item qualifies, we will repair or replace the piece free of charge.
Re-Plating Service
We understand that with time and wear, jewellery can lose its original shine. As part of our 1-Year Warranty, we offer a one-time complimentary re-plating service within the warranty period. This service restores the finish of your gold vermeil or gold-plated piece to its original brilliance.
What is included: A full re-plating of the item in either 18k yellow or white gold.
Eligibility: The re-plating service applies to normal wear and tear. Significant damage or alteration to the piece may void this service.
After the first year, additional re-plating services can be offered at a standard fee.
Warranty Exclusions
The 1-Year Warranty does not cover:
Damage caused by improper care, misuse, or accidents (e.g., scratches, dents, or chemical exposure).
General wear and tear, including surface scratches, fading of plating beyond one complimentary service, or tarnishing.
Lost or stolen jewellery.
Unauthorised repairs or alterations.
How to Use Your Warranty
To submit a warranty claim or request re-plating:
Contact us with your order details, proof of purchase, and a description of the issue.
Our team will assess your claim and provide instructions on how to send your piece back to us.
Once received, we will repair, replace, or re-plate your item as applicable.
Please note: Customers are responsible for the cost of return shipping. Antara Atelier will cover the cost of shipping the repaired/re-plated item back to you.
Beyond the Warranty
We believe in the longevity of your jewellery. If your warranty period has ended, we are happy to assist with repairs and re-plating at a reasonable cost. Please reach out to discuss the available options.
Thank you for being a part of the Antara Atelier family. If you have any questions or need further assistance, please don’t hesitate to contact us.